ComfortKeep Home (“we,” “our,” or “us”), in fulfillment of its fiduciary obligations and strict adherence to prevailing statutory and regulatory paradigms, issues this Privacy Policy as a testament to its unwavering commitment to safeguarding the privacy, confidentiality, and integrity of all personal data under its stewardship. This policy meticulously delineates the legitimate processes for collecting, processing, retaining, and protecting personal data. Such data encompasses any information capable of directly or indirectly identifying an individual, including, but not limited to, names, residential and mailing addresses, telephonic and electronic communication identifiers, healthcare details essential to senior care service provision, and employment records requisite for payroll, benefits administration, and regulatory compliance.
Under no circumstances shall ComfortKeep Home engage in the alienation, commodification, or unauthorized dissemination of personal data to third parties for pecuniary or promotional purposes without the data subject’s explicit, informed, and unequivocal consent. Marketing communications, whether disseminated via electronic mail (in digital format), telephonic communications (including voice and Short Message Service (SMS) transmissions), or postal correspondence, shall be contingent upon such affirmative consent, which may be revoked at any time through mechanisms including replying “STOP” or “CANCEL” to SMS messages, activating the “unsubscribe” hyperlink embedded within electronic mail transmissions, or contacting ComfortKeep Home via telephone at 1-855-888-8033 or via electronic mail to request cessation of correspondence. Upon opting out of SMS services, participants will receive a final confirmation message within 24 hours verifying their unsubscription.
ComfortKeep Home expressly affirms that all opt-in and opt-out information related to SMS messaging services shall remain confidential and shall not, under any circumstances, be sold, rented, or shared with third parties for any promotional or marketing purposes. Data collected in connection with SMS services will only be utilized to facilitate communication, including appointment reminders, service updates, and promotional offers. Message frequency will vary according to service requirements. Participants may request assistance by replying “HELP” to any SMS communication. By doing so, they will receive a message containing ComfortKeep Home’s contact details, including telephone, email, and website information.
Message and data rates may apply for SMS communications. Participants should consult their mobile service provider for details, especially if they do not have an unlimited texting or data plan. Messages are recurring and sent at variable frequency, contingent upon the participant’s subscription and engagement with ComfortKeep Home services.
Personal data shall be retained only for the duration necessary to fulfill the legitimate purposes for which it was collected or as mandated by law, with client data maintained during the contractual relationship or until the data subject elects to terminate services. Employee data shall be preserved for the tenure of employment and any legally mandated periods thereafter. Upon cessation of the retention period, all personal data will be irreversibly anonymized or destroyed in compliance with applicable regulatory standards.
ComfortKeep Home implements robust technical, organizational, and administrative safeguards to secure personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data at rest and in transit, role-based access controls, fortified storage systems, and regular audits and penetration testing. In the event of a data breach, defined as any unauthorized access, disclosure, or compromise of personal data, ComfortKeep Home shall initiate containment measures, conduct a forensic investigation to ascertain the scope and impact of the breach, notify affected individuals expeditiously where there exists a significant risk to their rights or freedoms, and report the breach to regulatory authorities within legally prescribed timeframes. Notifications to data subjects shall include a concise description of the breach, the categories of data affected, recommended mitigative measures, and contact details for further assistance. ComfortKeep Home further commits to rectifying systemic vulnerabilities contributing to the breach to prevent recurrence.